Terms of Service

1. Acceptance of terms

By accessing or using the RunForge website (runforge.com.au) or engaging RunForge for services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the website or engage our services. These terms apply to all visitors, clients, and anyone who submits a form or books a call through our website.

2. Services overview

RunForge provides professional consulting and engineering services to organisations operating cloud-native infrastructure. Our services include, but are not limited to:

• →Platform engineering — Kubernetes architecture review, cluster hardening, migrations, and production platform engineering.
• →GitOps and deployment engineering — CI/CD design, release automation, Argo CD, and controlled deployment workflows.
• →Cloud cost optimisation — Right-sizing, spend review, and cost controls for cloud-native workloads.
• →AI infrastructure — Private model hosting, inference platforms, and production deployment of self-hosted AI systems.
• →AI workflow automation — Process mapping and AI-assisted workflow delivery with self-hosted n8n by default and documented exceptions when provider-hosted tooling is chosen.
• →AI developer tooling — Rollout of coding tools, policy controls, SSO, and governance for engineering teams using AI assistants.
• →Autonomous agents — General-purpose and custom agent systems with guardrails, integrations, and operational handover.
• →Managed Kubernetes — Ongoing platform operations, upgrades, monitoring, and incident support for production clusters.
• →Advisory retainers — Senior architecture input, design review, and escalation support on a monthly retainer.

The specific scope, deliverables, and duration of any engagement are defined in a separate Statement of Work (SOW) or service agreement signed by both parties. Nothing on this website constitutes an offer or binding agreement for services.

3. Website use

You may use this website for lawful purposes only. You agree not to:

• →Submit false, misleading, or fraudulent information through any form on this website.
• →Attempt to gain unauthorised access to any part of the website or its underlying infrastructure.
• →Use automated tools to scrape, crawl, or index this website in a way that places unreasonable load on our servers.
• →Use the website to transmit spam, malware, or any harmful content.

4. Payment terms

Payment terms, rates, invoicing schedules, and late payment conditions are specified in individual service agreements or Statements of Work. This website does not process payments directly. By engaging RunForge for services, you agree to the payment terms set out in the applicable agreement. RunForge reserves the right to suspend services for overdue accounts.

5. Intellectual property

All content on this website — including text, graphics, logos, and code — is owned by RunForge or its licensors and is protected by Australian and international intellectual property laws.

Ownership of work product created during a client engagement is determined by the terms of the applicable service agreement. Unless explicitly stated otherwise in writing:

• →Custom code, configurations, and documentation created specifically for a client and fully paid for are assigned to the client upon payment.
• →RunForge retains ownership of pre-existing tools, frameworks, methodologies, and general-purpose components used in delivering the services.

6. Limitation of liability

To the maximum extent permitted by applicable law:

• →RunForge's total liability for any claim arising out of or related to our services is limited to the fees paid by the client for the specific engagement giving rise to the claim.
• →RunForge is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or business interruption.
• →Information on this website is provided for general informational purposes only and does not constitute professional advice for your specific situation.

Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by any legislation where doing so would cause these terms to be void. This includes the Australian Consumer Law.

7. Governing law and dispute resolution

These terms are governed by and construed in accordance with the laws of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria.

Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may seek formal resolution through the courts or an agreed mediation process.

8. Termination

Either party may terminate a service engagement as specified in the applicable service agreement. Termination provisions specific to individual engagements take precedence over this section.

RunForge reserves the right to refuse service or terminate access to this website for any user who violates these terms, engages in fraudulent conduct, or causes harm to RunForge or its clients.

9. Changes to these terms

We may update these Terms of Service from time to time. Changes take effect when posted to this page. We will update the effective date at the top of this page when changes are made. Continued use of the website or our services after changes are posted constitutes acceptance of the revised terms.

10. Contact us

For any questions about these terms, please contact: